The deadline to submit claims for Repairs Performed at a Kia dealership, Repairs Performed at a Third-Party Repair Facility, or Sold or Traded-In Vehicle Value has passed. The deadline for these claims was August 9, 2021.

If your claim is for reimbursement for rental cars, towing, and similar expenses, Repair Delays exceeding 60 days, compensation for vehicle involved in an engine fire, or Rebate Program related to lost faith, then you have 90 days from the date those costs were incurred to submit your claim.

To file a new claim, please visit Kia's website at https://ksupport.kiausa.com/ConsumerAffairs.


Claim Filing Deadlines:

Depending on the Claim, you may have a different deadline to submit your Claim. Please review the table below:

Claim Deadline
Lifetime Warranty (upon completion of KSDS) N/A, Claim filing is not required for this Claim.
Reimbursement for Past Repairs Passed.
Reimbursement for rental car/towing/other costs associated with a Qualifying Repair Within 90 days of the date the expense is incurred or within 90 days of the date the expense is paid, whichever is later.
Compensation for inconvenience due to repair delays Within 90 days of the date the repair is completed, whichever is later.
Loss of Value for Sold or Traded-In Vehicles Passed.
Loss of Vehicle by Engine Fire If engine compartment fire occurred after August 28, 2020, no later than 90 days after fire occurred.
Rebate Program For Lost Faith of Vehicle If engine failure or fire occurred after August 28, 2020, no later than 90 days after engine failure or fire occurred.

Documentation:

Documentation Documentation must be provided to support your Claim unless you paid in cash for certain Claim benefits. Please review the table below to understand the type of documentation required to successfully prove your Claim.

Situation: Required Documentation: Exception:
Reimbursement for rental car/towing/other costs associated with a Qualifying Repair

A receipt or other document showing what was purchased (e.g., a rental car or towing service), and the date of purchase.

A copy of receipt or other documentation that shows amount paid (e.g., credit/debit card receipt, credit/debit card statement, or bank statement).

If the repair was NOT done at a Kia dealership, the date and nature of the corresponding repair.

If you paid in cash, then you must certify under penalty of perjury, that you (or a friend or family member) paid for the rental car, towing, and/or other costs in cash and thus do not have documentation for the payment.
Compensation for inconvenience due to repair delays Documentation supporting the number of delayed days (e.g., repair order identifying open and close date). None
Compensation for a Class Vehicle that experienced an engine fire A repair facility diagnosis, and/or any paperwork showing what you received for your vehicle (if anything) due to the engine fire. None
Rebate program for selling and purchasing a replacement Kia vehicle due to lost faith A repair facility diagnosis, paperwork showing what you received for your vehicle’s sale or trade-in, and/or paperwork showing proof of purchase of another Kia vehicle. None

Documentation needs to be clear, readable copies, as nothing will be returned to you. Acceptable files for online filing must be one of the following formats and no larger than 20MB per file: jpg, jpeg, png, gif, tif, tiff, doc, docx, xls, xlsx, pdf, txt, rtf, or zip.


How to File Online:

To file a new claim online, please visit Kia's website at https://ksupport.kiausa.com/ConsumerAffairs. You will be asked to provide contact information, information about your Class Vehicle including the VIN and mileage. Then you will need to provide details about the reimbursements/compensation you are claiming including amounts wish to receive. Lastly, you will be able to upload any documentation required to prove your Claim.

Please ensure you have your VIN and documentation ready before you begin filing.

How to File by Mail:

If you would like to file by mail, download a copy of the Claim Form. Please read the form carefully, fill it out completely, and attach any documentation, as applicable. Then mail the completed Claim Form to the following:

Kia America, Inc.
Consumer Affairs
P.O. Box 52410
Irvine, CA 92619-2410